Frequently Asked Questions



Question
What do you mean by With Bleed and Without Bleed?
Answer
Bleed, this means that the image you have chosen to be put on to canvas will continue around the sides of the frame. Without Bleed, this means that the image you have chosen to be put on to canvas will only show on the front of the canvas and the sides will be white (by default, you can request any colour, please state in customer comments box).
Question
What file size does my image need to be to ensure a good quality print?
Answer
If you are ordering a canvas smaller than a 16inch x 12inch we recommend that the file size is larger than 500kb, if you require a larger print we recommend that the file size is larger than 1mb. Please do not worry if the file size is a lot more that these stated sizes as this will just mean that the image has more than enough quality to be applied to the size ordered. If you are creating your own artwork in Adobe Photoshop or any other artwork program we recommend 300 dpi.
Question
What inks do you use?
Answer
We only use genuine Epson UltraChrome K3 inks, what we believe to be the best on the market. Using a 9 colour ink system with 4 different shades of black to ensure all prints are printed with the most vibrant colours.
Question
What resolution do your print to?
Answer
We always print at 2880 x 1440 dpi, the highest resolution on the market.
Question
What media do you use?
Answer
380gsm true artist canvas, pure white for an extremely clear finish
Question
Where can you deliver to and at what cost?
Answer
Delivery to the UK Mainland (England, Scotland, Wales and Isle of Man 'PO' Post Code) is free. If you require delivery to Northern Ireland, Ireland, Isle of Wight, Isle of Man (IM Post Code) or the Channel Islands we charge £9.99, if you need delivery to any of these please use the update shipping option (UK Offshore) in your shopping basket, as failure to do so could result in a delay with your order. We do not deliver to Europe.
Question
How fast is delivery?
Answer
All Canvas orders received before 1pm Mon-Thurs will be guaranteed to be dispatched within 24 hours from receiving the order. The 24 hour service is Free of charge but does not include Fridays, Weekends and Bank Holidays as working days. The service is only guaranteed should your image be of suitable quality to print. If there are any issues with your image, this could delay the 24 hour service.

Please note this offer does not include offshore UK areas such as Northern Ireland, The Channel Islands and The Isle of Wight (IM Postcode), The £9.99 postage charge will still apply for these areas. Although every effort will be made to get your order to you ASAP in offshore areas, please allow the standard 5-7 working day turn around.
Question
Where and how can I hang my finished canvas?
Answer
We recommend that you hang your canvas away from any heat sources (Radiators and fires) as this can results in some warping of the canvas in some cases. The easiest and cheapest way to hang you canvas is to simply use two nails in the wall for the canvas to hang from, however you can use hanging string from any good DIY store.
Hopefully you will have found the information you require above, but in the unlikely event you need any further info please contact us by free phone or email.