Help with Your Canvas Printing Questions
As a first time buyer of canvas prints (photos to canvas) you may have many questions that you would like to see answered. We want to make the process of ordering your photo to canvas online as easy as we can possibly make it and therefore we have answered the most asked questions in the list below. You can also drop us an e-mail: sales@yourimage2canvas.co.uk or call Freephone 0800-881-8714.
Photos and Images
Q: If I only have a traditional photograph can I still order a canvas print?
Yes of course you can! If you have a traditional photograph with no way of scanning it then simply opt to send your image / photograph in the post. This option is available during the order process. On completion of the online order for your canvas print you will be given an order reference number which you should include when sending the photograph to us. After we've produced your canvas print we will return your photograph by post.
Q: What size does my image need to be?
For a really good quality print we recommend that your image is at least 300kb even for the smaller sized prints. The larger the image the better and sharper the final canvas print will be. For large sized canvas prints (+30" x 40") we recommend at least 1MB image but again the bigger the original image the better the final canvas prints will be. You can upload up to 10MB on our website so if you do have a higher resolution image then please upload the highest size image you have as it will result in a far sharper and clearer image. A normal digital camera with the settings on high will give you 3MB photos. These can easily be used to print the biggest size canvas prints.
Q: What resolution do you canvas printer's print to?
We always print at 2880 x 1440 dpi for all our canvas prints, the highest resolution on the market.
Q: What happens if my image is too low in quality?
If we detect that your image is really too small to produce a high quality canvas print we will contact you by e-mail or by phone if you have left your phone number so we can reach you. If you ordered a really big canvas with a very small image we will suggest getting a smaller size canvas. If you paid too much we will refund the extra amount. We do not decline any prints. In some cases somebody wants to print a really low quality mage because the person on the photo decided and doesn't have a better image. In such cases we will make contact to confirm.
Canvas Print Quality
Q: What media do you use for my photo to canvas?
Your canvas gets printed on 415 gsm true artist canvas, in brilliant white for an extremely clear finish. We only print on the finest canvas.
Q: What inks do you use to create my canvas print?
We only use genuine Epson Ultra Chrome K3 inks for all our canvas prints. We believe these inks are the best on the market. Using a 9-colour ink system with 4 different shades of black to ensure all canvas prints are printed with the most vibrant colours.
Q: What do you make your frames from?
The frames we use are made using the finest pine and are available in two different depths. Roughly 1" (exact 2cm) and extra chunky 2" (exact 4,5 cm). The timber is sourced from managed forests (we do like to do our part for the environment) and is carefully selected and stored.
Q: Do you offer custom sized canvas prints?
Yes we can create any size custom canvas print. The custom size tool can be selected when placing your order. You can plus and minus the dimensions till you reach your desired canvas print size. Alternatively you can email us your photo and dimensions and we will happily quote a price for the finished canvas print.
Shipping and Delivery
Q: Are my payments secure?
Yes your payments are taken using secure socket layer (SSL) technology. This basically means that this website uses Encryption technology.
Q: Are my details kept private?
Yes. We don't collect any payment information. All payments are handled securely by HSBC and they don't send that information to us. This website also used the Visa and MasterCard secure code technology called '3D Authentication'. This way you are always sure of a saFe checkout environment.
Secure Payment
Q: Are my payments secure?
Yes your payments are taken using secure socket layer (SSL) technology. This basically means that this website uses Encryption technology. You can check this in the top of your browser next to the url or yourimage2canvas where it says: http(s) and in all browsers you can see a lock icon either on top or at the bottom of the browser. This FAQ page is obviously not secured. The moment you enter the ordering process you will see that we encrypt all your personal data (information). You can check the certificate issued to Ultra Print in the top right corner of the website. You can pay with any major credit card. Visa, MasterCard, HSBC, Solo, Maestro but we also take payments via cheques or postal orders. If you have any payment issues please contact us and we'll assist you during checkout.
Q: Are my details kept private?
Yes. We don't collect any payment information. All payments are handled securely by HSBC and they don't send that information to us. On top of that we hate spam just like you. We will never sell, give or distribute your information to any third party.
Cleaning your Canvas
Q: How do i clean my canvas prints?
We do not advise cleaning your canvas prints with anything wet. Dry dusting is the best method of cleaning for all your canvas prints.
Q: Where and how can i hang my canvas print?
We recommend that you hang your canvas away from any heat sources (Radiators and fires) as this can result in some warping of the canvas in some cases. The easiest and cheapest way to hang your canvas is to simply use a nail in the wall for the canvas to hang from.